Shipping policy

Where we ship

VEYON BIO, LLC offers shipping to eligible addresses in the United States. Additional destinations, if available, are shown at checkout. Enter your address at checkout to see the shipping options offered for your order. We cannot accept an order for a destination when no shipping service is available.

Free shipping on U.S. orders

Standard shipping is free for eligible U.S. orders placed through the VEYON online store. The available shipping method and any charge for a different service or destination are shown before you complete payment. Free shipping does not shorten the processing or transit time shown for the selected service.

Order processing

Processing is the time needed to verify, prepare, and pack an order before handing it to a carrier. Processing time is separate from carrier transit time. Orders placed on weekends or holidays may begin processing on the next business day. Any processing estimate displayed at checkout or in an order update should be treated as an estimate until the order ships.

Carriers and shipping services

The carrier and service used for an order depend on the destination, package, and shipping options available when it is fulfilled. The shipping method selected at checkout is shown in your order details. When tracking is available, the carrier and tracking information will be provided in a shipment update. A specific carrier is not guaranteed unless expressly confirmed for your order.

Delivery windows

Any delivery window presented at checkout, in an order confirmation, or by the carrier is an estimate. Transit begins after the package is handed to the carrier; it does not include order processing time. Actual delivery can vary by destination, carrier service, weekends, holidays, weather, and other events outside our control. We do not promise delivery on a particular date unless that commitment is expressly offered for the selected shipping service at checkout.

Tracking and shipment updates

If the shipping service provides tracking, we will make the tracking details available once the package is shipped. Tracking scans may take time to appear after a label is created. Carrier tracking is the most current source for the package’s progress once it is in transit.

Shipping address and access

Please check your name, street address, unit number, postal code, and contact information before placing an order. An incomplete or incorrect address can delay delivery or cause a package to be returned. If you notice an error, contact us as soon as possible. Address changes may not be possible after an order is processed or handed to the carrier.

Delivery delays and exceptions

Carriers may experience delays because of severe weather, holidays, service interruptions, address issues, or other circumstances. We will assist with available tracking information when you contact us, but an estimated delivery date may change after dispatch. If a package is returned to us or delivery fails, contact us so we can review the available next steps.

Multiple packages

Items in one order may occasionally be fulfilled in more than one package. When that happens, shipment updates and tracking may be provided separately. A split shipment does not change the total amount you agreed to pay at checkout.

Destinations outside the United States

International shipping is offered only when an option is available for the destination at checkout. Shipping charges, import duties, taxes, and carrier requirements for any offered destination are shown or handled as indicated during checkout. Availability and transit estimates can vary by destination. Please review the final checkout information before placing the order.

Missing or damaged deliveries

If your tracking says delivered but you cannot locate the package, first check the delivery location, building reception, and any carrier notice. If an item arrives damaged or a package appears lost, contact us with your order number and relevant photos or tracking details. We will review the issue and available options under the applicable policies and consumer rights.

Order changes and cancellations

If you need to change or cancel an order, contact us promptly. We will confirm whether the request can be accommodated based on the order’s processing and fulfillment status. Once a package is with the carrier, a change or cancellation may no longer be possible. Returns and refunds are governed by our Refund / Return Policy.

Contact us

For a shipping question, please use the Contact page linked below and include your order number, delivery address, and tracking number if one has been issued. This helps us identify the shipment and respond accurately.