Refund policy
Our food-safety policy
VEYON NMN Longevity Complex is an ingestible supplement. For food safety and product integrity, products delivered to a customer are generally final sale and cannot be returned or refunded because we cannot verify how they have been stored, handled, or kept sealed after delivery. This includes unopened products. The exceptions and rights described below still apply.
Non-returnable products
We do not accept routine returns or exchanges of supplements for a change of mind, an accidental purchase after fulfillment, a preference about taste, or a decision not to use the product. We also cannot place a returned ingestible product back into saleable inventory. Please review the product details and your order before completing checkout.
Opened or used products
Opened, used, partially consumed, or tampered products are not eligible for a routine return or refund. If you believe your order has a quality or safety issue, contact us using the instructions below. Do not consume a product that arrived damaged, unsealed, or appears unsafe.
Damaged, defective, or incorrect items
If an item arrives damaged or defective, appears tampered with, or is different from what you ordered, contact us promptly. Provide the order number, a description of the issue, and clear photos of the product, outer packaging, and shipping label where available. Keep the product and packaging until we tell you what to do next. We will review the issue and offer an appropriate remedy, such as a replacement or refund, in accordance with applicable law.
Missing items or undelivered orders
If an item is missing from a delivered package or your order has not arrived, contact us with your order number and any tracking details. We will review the fulfillment and carrier information and work with you on an appropriate resolution. A food-safety restriction on physical returns does not remove any right to a remedy for an unfulfilled order.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and refund an order before fulfillment if it has not entered a stage where cancellation is no longer possible. Once dispatched, a cancellation may not be possible; the delivered consumable remains subject to this policy and any applicable legal rights. If we cannot ship within the promised period, we will offer the choices required by applicable law, including a refund where required.
How to request help
Use the Contact page linked below and include your order number, the email used at checkout, the item involved, and a short description of the problem. For damage or an incorrect item, attach photos where possible. Please do not mail a product back without instructions from our team. An unsolicited return cannot be safely restocked and may not be accepted.
Review and resolution
We may ask for reasonable information to verify a claim and determine the appropriate resolution. If a return is needed to evaluate a claim, we will provide instructions. Depending on the issue and applicable law, the resolution may be a replacement, a refund, or another appropriate remedy. This review process does not limit rights that cannot legally be excluded.
Refund method
When a refund is approved, it is issued to the original payment method unless applicable law or the payment provider requires another method. The time for funds to appear depends on the payment provider and bank. We will confirm the refund when it has been processed. We do not substitute store credit for a refund when a monetary refund is required by law.
Shipping charges
Any shipping charge paid at checkout is reviewed as part of an approved refund. Whether it is refunded depends on the reason for the refund and applicable law. No return-shipping cost will be imposed for a remedy where the law requires us to bear it. Contact us before sending an item so we can provide any necessary instructions.
Product safety concerns
If you notice a broken seal, leakage, unusual odor, or another apparent safety concern, stop using the product and contact us. Keep the package and lot information if available. We may need this information to investigate and respond appropriately. This policy does not replace product safety notices or rights relating to defective goods.
Legal rights
Nothing in this policy excludes, restricts, or changes a refund, replacement, cancellation, or other remedy that must be provided under applicable consumer-protection law. Where this policy differs from mandatory law, the law governs. The final-sale rule applies only to the extent legally permitted.
Contact
For a return, refund, or product-safety question, use the Contact page linked below. Include your order number and the details described above so we can locate the purchase and help you.